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Welcome bonus

General Terms and Conditions

Effective from: 07.09.2015
Last updated: 06.08.2024
Version: 2.9


Welcome Bonus

The Welcome Bonus is a welcome promotion designed to offer new players a richer and more engaging initial experience.

When the promotion is active, the player can receive a bonus equal to 100% of the first deposit, up to a maximum amount of 200 in the currency of their gaming account.

The maximum bonus amount, the duration of the promotion, and any other applicable conditions may vary over time. It is therefore recommended to always check the active promotion before making a deposit, in order to verify updated amounts, requirements, and conditions.


1. Activation of the Welcome Bonus

When the Welcome Bonus is available and active, it is associated with the deposit made by the player according to the rules of the current promotion.

Once the deposit is completed and the operation is verified as correct:

  • The deposited amount is credited to the Real Balance.
  • The bonus amount is credited to the Wagering Balance dedicated to bonuses.

The bonus is not immediately credited as withdrawable balance, but remains bound to the completion of the wagering requirement.

Example

If the player makes a deposit of 100 and the promotion provides for a Welcome Bonus of 100%, they will receive:

  • 100 in Real Balance;
  • 100 in Wagering Balance.

The deposit and bonus remain separate until the completion of the provided conditions.


2. Wagering Requirement

The Welcome Bonus is subject to a Wagering requirement of 8x the amount of the bonus received.

This means that the player will need to generate a valid gaming volume equal to eight times the credited bonus before the latter can be transferred to the Real Balance.

Example

Bonus received:

  • 100

Wagering required:

  • 800

Only after full completion of the gaming requirement will the bonus be unlocked.

Until then the bonus:

  • Remains in the Wagering Balance;
  • Is not withdrawable;
  • Does not constitute available real balance.

3. Early Withdrawal Rule

The Welcome Bonus remains valid exclusively until completion of the wagering requirement.

Any withdrawal request made from the Real Balance before completion of the wagering results in the immediate forfeiture of the entire bonus.

Example

The player:

  • Deposits 100;
  • Receives 100 of Welcome Bonus;
  • Makes a withdrawal of even just one cent before completing the wagering.

In this case:

  • The entire bonus in the Wagering Balance is canceled;
  • The bonus forfeits permanently;
  • It cannot be restored or recovered.

This represents an essential and non-waivable condition of the promotion.


4. Anti-Fraud Controls

The Welcome Bonus is subject to rigorous security, anti-fraud, and compliance controls.

Casino Group may suspend, cancel, or revoke the bonus in the presence of anomalies or non-compliant use.

By way of example, the bonus may be canceled in the following cases:

  • Use of the same IP address by multiple accounts;
  • Use of the same device, browser, or network;
  • Use of the same wallet or payment method;
  • Use of VPN, Proxy, or geographic masking systems;
  • Multi-accounting;
  • Directly or indirectly linked accounts;
  • Collusion between multiple players;
  • Gaming schemes aimed exclusively at artificial bonus unlock;
  • False, incomplete, or unverifiable documentation;
  • Any abusive, fraudulent behavior, or conduct contrary to the spirit of the promotion.

In such circumstances Casino Group may:

  • Block the bonus;
  • Cancel any associated winnings;
  • Request additional documentation;
  • Limit or suspend withdrawals;
  • Suspend or close the gaming account;
  • Adopt any other measure deemed necessary for the protection of the platform.

Decisions made within the scope of security controls are based on available technical evidence and are considered final for the purposes of applying the promotion.


5. Progress Monitoring

The player can verify at any time the progress status of their wagering directly in their personal area.

Within the profile a progress bar is available that displays:

  • Gaming volume already completed;
  • Volume still required;
  • Current status of the Welcome Bonus.

The progress bar is the official reference for monitoring the progress of the promotion.


6. Bonus Unlock

Once the wagering requirement is fully completed, the bonus is automatically transferred from the Wagering Balance to the Real Balance.

Example

Bonus:

  • 100

Wagering required:

  • 800

After completion of the 800 gaming volume, the 100 bonus will be transferred to the Real Balance.

The operation generates a specific accounting entry within the player's transaction history.

Once transferred to the Real Balance, the amount becomes available according to the normal operating rules of the platform and can be requested for withdrawal, subject to any security or compliance checks.


7. Duration and Expiry of the Welcome Bonus

The Welcome Bonus is subject to a promotional duration.

The validity period may vary depending on the active promotion.

Within this deadline the player must complete the required wagering requirement.

If the wagering is not completed by the established deadline, the bonus may expire automatically according to the conditions of the current promotion.

It is therefore recommended to always check the duration indicated in the active promotion.


8. Promotional Nature of the Bonus

The Welcome Bonus constitutes a commercial promotion reserved for new players.

The provision and maintenance of the bonus is subject to compliance with:

  • These Terms and Conditions;
  • The conditions of the promotion;
  • Verification procedures;
  • Anti-fraud policies;
  • Security and compliance checks.

The bonus should not be considered real money immediately available until completion of the relative wagering requirement and subsequent transfer to the Real Balance.


9. Purpose of the Welcome Bonus

The Welcome Bonus is designed with the objective of enhancing the player's first deposit through a simple, transparent, and genuinely valuable promotion.

The wagering system, combined with security controls and progress monitoring tools, ensures balanced management of the promotion and protects the integrity of the platform.

The objective is to allow the player to clearly understand:

  • Where the bonus is credited;
  • How the Wagering Balance works;
  • What conditions must be satisfied;
  • What behaviors result in forfeiture of the promotion;
  • When the bonus becomes definitively available Real Balance.