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cashback

General Terms and Conditions

Effective from: 07.09.2015
Last updated: 06.08.2024
Version: 2.9


Cashback

The Cashback is a promotion designed to provide players with a concrete and continuous benefit based on gaming activity carried out on the platform.

It is a flexible promotion that can be configured by the administration according to commercial strategies and operational settings of the individual gaming environment.

Cashback can be configured with the following frequency:

  • Daily;
  • Weekly;
  • Monthly.

The percentage awarded may also vary based on the active promotion.

Players are therefore required to always verify the specific conditions associated with their gaming account before participating in the promotion.


1. Nature of Cashback

Cashback consists of a promotional credit calculated as a percentage according to criteria established by the platform administration.

The amount recognized is determined on the basis of:

  • The active promotional configuration;
  • The reference period;
  • The operational rules in force at the time of processing.

Cashback does not constitute a permanent promotion.

The administration may at any time:

  • Modify the percentage;
  • Change the frequency;
  • Update calculation criteria;
  • Introduce operational limits;
  • Suspend or revoke the promotion.

2. Cashback Frequency

Cashback can be configured according to one of the following modes:

  • Daily (daily credit);
  • Weekly (weekly credit);
  • Monthly (monthly credit).

The mode applied is established exclusively by the platform administration.

Different configurations may be provided for:

  • Individual players;
  • Groups of players;
  • Specific promotions.

3. Credit Times

When Cashback is active, credits are processed automatically according to the following schedule.

Daily Cashback

  • Credit every day by 07:30.

Weekly Cashback

  • Credit every Monday by 07:30.

Monthly Cashback

  • Credit on the 1st day of each month by 07:30.

Credits are processed automatically by the platform systems.

Any technical processing times, verification, or administrative recording may only affect the display of the transaction in the account history, without modifying the right to any benefit earned.


4. Cashback Percentage

The Cashback percentage is determined exclusively by the platform administration.

It may vary depending on:

  • Promotional campaigns;
  • Commercial configurations;
  • Player level;
  • Other criteria defined by the platform.

Players must refer exclusively to the active promotion associated with their gaming account.


5. Cashback Credit

Once processed, Cashback is credited directly to the Real Balance of the gaming account.

The amount recognized:

  • Is immediately available;
  • Is not subject to Wagering;
  • Does not require conversions;
  • Is not bound to any further unlock requirements.

Except for any technical, administrative or security verifications provided by the platform, Cashback can be used or requested as a withdrawal according to the normal operating rules of the account.


6. Cashback Monitoring

Players can monitor the status of the promotion at any time directly from their personal area.

Within the Account page it is possible to view:

  • The status of Cashback;
  • Amounts earned;
  • Credits received;
  • The history of operations related to the promotion.

The personal area is the official reference for monitoring the promotion.


7. Promotional Nature and Controls

Cashback is a commercial promotion and is subject to compliance with:

  • These Terms and Conditions;
  • The conditions of the active promotion;
  • Verification procedures;
  • The platform's security policies.

Casino Group reserves the right to carry out checks on operations related to Cashback and to intervene in cases of:

  • Anomalous use;
  • Abusive behavior;
  • Attempted fraud;
  • Violation of promotional conditions;
  • Any activity deemed incompatible with the correct purpose of the promotion.

In such circumstances, the platform may:

  • Suspend Cashback;
  • Revoke the benefit;
  • Modify the promotion;
  • Block credits;
  • Take any other measure deemed necessary to protect the system.

8. Purpose of Cashback

Cashback is designed with the objective of offering players a simple, transparent, and immediately usable periodic benefit.

The promotion is designed to reward gaming activity through an automatic credit configured by the platform administration.

Thanks to the immediate availability of the amount recognized and the absence of Wagering requirements, Cashback represents a clear promotional tool, easily understandable and aimed at improving the overall player experience, while maintaining high standards of transparency, control, and operational fairness.