Perfect. Let's start with Part 1.
Effective from: 07.09.2015
Last updated: 06.08.2024
Version: 2.9
As the data controller, Casino Group processes players' personal data to enable registration, use of the gaming account, participation in games, access to ancillary services, execution of financial operations, compliance with regulatory obligations, and implementation of security, anti-fraud, and anti-money laundering procedures.
This Privacy Notice describes which personal data is collected, the purposes for which it is processed, the manner in which it is used, and the circumstances under which it may be disclosed to authorized third parties.
By registering a gaming account on the website, the player confirms that they have read, understood, and accepted this Privacy Notice. Should the player not intend to fully accept its contents, they must not use the website or provide the personal data required for the provision of services.
This Privacy Notice constitutes an integral part of the relationship between the player and Casino Group.
Casino Group reserves the right to modify or update it at any time for operational, technical, regulatory, legal, or compliance requirements. The player is therefore required to consult it periodically.
Continued use of the website and related services following publication of any updates constitutes acceptance of the updated version of this Privacy Notice.
Casino Group may collect and process, by way of example and not exhaustively, the following categories of personal data:
a) All information provided by the player during account registration or subsequently via the website or other communication channels, including:
b) All communications with Casino Group via:
c) The complete transaction history on the gaming account, including:
d) Data relating to platform access and use, including:
e) Documents and information required to:
By way of example:
f) Any responses provided by the player in the context of:
Casino Group processes the collected personal data for the provision of its services and, in particular, for the following purposes:
a) Register the gaming account and manage all its operational features.
b) Process:
c) Provide gaming services and all ancillary services requested by the player.
d) Provide customer support, technical assistance, and account-related request management.
e) Perform identification, authentication, and identity verification checks.
f) Comply with legal, regulatory, and compliance obligations, including those relating to:
g) Monitor and analyze transactions and usage behavior to prevent:
h) Perform statistical analysis, internal studies, quality controls, and aggregate assessments aimed at improving:
i) Send informative and promotional communications exclusively within the limits permitted by applicable legislation and in accordance with the preferences expressed by the player.
Unless the player chooses otherwise or limitations are imposed by applicable legislation, Casino Group may use the player's contact data, including email address and telephone number, to send informative, promotional, and commercial communications regarding:
These communications may also concern commercial content related to services available on the platform, provided it is compatible with the preferences expressed by the player and applicable legislation.
The player may modify their marketing communication preferences at any time through their account settings or by contacting Customer Service through the available support channels.
Should the player accept a prize, promotional recognition, or a winnings subject to advertising communication, Casino Group reserves the right to use, within the limits permitted by law:
for promotional purposes, unless otherwise prohibited by applicable legislation.
Casino Group primarily collects personal data directly from the player through:
Some information may be collected automatically through:
Casino Group may also legitimately receive personal data from authorized third parties, including:
Any data obtained from third parties shall be processed and protected in accordance with this Privacy Notice and applicable legislation concerning personal data protection.
The personal data provided by the player may be processed by Casino Group and, where necessary, by other entities involved in the operational organization of the service, including:
Access to personal data is limited exclusively to those who have actual need for it to perform their functions.
This may include authorized personnel operating in the following areas:
All authorized data processors are bound by:
to ensure the security and confidentiality of processed information.
Casino Group does not sell, transfer, or lease players' personal data to third parties.
Personal data may be disclosed exclusively where this is necessary, lawful, or required by applicable legislation, including, by way of example:
a) When disclosure is required by law or regulatory obligation.
b) When necessary to comply with:
c) When necessary to protect the security of:
d) When necessary for proper operation of:
e) When necessary in connection with:
Casino Group adopts reasonable measures to ensure that all third parties receiving personal data process it in accordance with applicable legislation and adopt adequate levels of security and confidentiality.
The website may contain links to third-party sites or services.
Casino Group is not responsible for the content, security, or privacy practices adopted by such external sites, which remain governed by their respective privacy notices and related terms and conditions.
Casino Group retains the player's personal data for the time strictly necessary to:
Even in the event of gaming account closure, personal data may be retained for the period required by:
In particular, data relating to the gaming account and its operation may be retained for at least five (5) years from the last transaction or account closure, where required or justified by applicable legislation concerning:
Casino Group may also retain anonymized or aggregated data for: